Things people ask - FAQ's

1) How much is delivery?

For UK customers joining our Monthly Tea Club it is zilch, nothing, zero, £0000. As a club member we take care of that, all you pay is your monthly amount. We deliver BRUU outside of the UK, however the postage price varies, get in touch to find out charges or for more on international delivery click here. If you are ordering something else from our website, UK delivery is FREE if you spend over £12.99, otherwise it is £2.95. Full delivery information is here.

2) What exactly do I get each month?

You can enjoy our gourmet tea deliveries on a monthly or  bi-monthly basis, with 3-tea and 5-tea box options. Each box is carefully curated based on your preferences to include a selection of delightful teas. Alongside your tea selection, you'll find a QR code that leads you to our Editor's Choice of the month, recommended by one of the Bruu Crew members. They'll share their favorite tea and provide insight into our latest happenings, ensuring you stay hooked on the world of tea.


3) When will I get my tea?

When you place your order, we'll dispatch your first box within a couple of days. You'll receive this box shortly thereafter. From the second month onwards, your tea box will arrive on the same date you made your initial purchase each month. This way, you can count on a consistent and convenient delivery schedule.


4) Will I need to be in when it arrives?

No, we send your tea in letterbox friendly packaging, so it can be pushed through your door without a signature.


5) How much tea will I get?

You will get around 30-50 cups of tea per box depending on which subscription box you choose, and potentially more, since many of our teas can be re-infused several times. 


6) How do you know which teas to send me?

Our clever tea engine tailors each of your boxes around your tea preferences (that you selected at the checkout). The clever engine also optimises your tailored box around seasonality and tea freshness, to guarantee the best cup!


7) Can I cancel or pause my subscription?

Of course, we want you to be totally happy. You just need to login into your account and press the relevant button to skip a month or cancel. Alternatively, feel free to call or email us and we'd be happy to help. 


8) How is it different from buying tea from the supermarket?

It is quite different. Supermarkets generally stock tea bags that typically contain low-quality tea grades called fanings or dust. If you are lucky enough to find loose tea, it has generally been sat on the shelf too long. All our tea is hand-picked, sourced ethically and of the freshest quality. Like fruit, tea taste better closest to the harvest. 


9) When will I get billed & is it secure?

If it’s your first purchase from us, we’ll charge your card immediately. For recurring payments, the cards get charged towards the end of each month.
The only exception to this is at Christmas, where we will charge your card mid-December so we can dispatch your box in time for Christmas. 

If you pay for your subscription in advance, by selecting to pay for 3, 6 or 12 months, then your membership will auto-renew on its anniversary using the original card. If you would prefer for this to not happen, then it is your responsibility to tell us in advance.

We use Sagepay to process our payments. All transaction information passed between BRUU and Sage Pay’s systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed un-encrypted and any messages sent to BRUU from Sage Pay is signed using MD5 hashing to prevent tampering. You can be completely assured that nothing you pass to us or Sage Pay’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.


10) Will I need a teabag or infuser?

An infuser is beneficial but not necessary. Most of our loose tea leaves will fall to the bottom of the cup once they have infused the water, plus the more room the leaves have, the more flavour they give off. If you don't have an infuser you can always purchase one from us, or use a cafeteria.


10) How does delivery outside the UK work?

You can still join BRUU if you live outside of the UK but a small monthly delivery charge of £4.99 will be added to your subscription each month.  


11) I am allergic to certain ingredients, is that a problem?

The majority of our teas are free from nuts, coconuts, dairy and other known ingredients which can cause allergic reactions. However, sometimes we do blend teas that contain these ingredients. All you need to do is tick the relevant boxes when you are signing up, and we will exclude these teas from your boxes. We also clearly label all of our teas and put allergens in bold.